Shipping policy
Shipping Policy
At Dirty Laundry, we aim to provide a seamless shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand how we handle your orders.
Order Processing
- All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your confirmation email.
- You will receive a notification once your order has been dispatched.
Shipping Times and Methods
- Delivery times vary based on your location and the shipping option selected at checkout.
- Estimated delivery times will be provided during checkout and may vary due to courier delays or other unforeseen circumstances.
Shipping Fees
- Shipping costs are calculated at checkout and depend on the destination, weight, and size of the package.
- Free shipping may be offered on orders over a specified amount, as detailed on the checkout page.
Tracking Information
- A valid email address is required at checkout, as we will automatically send you a tracking email once your package is in transit.
- The tracking email will include details of the courier and a link to track your shipment.
Shipping Destinations
- We currently ship to addresses within New Zealand and selected international locations.
- For international orders, delivery times and additional fees (such as customs or import duties) may apply and are the responsibility of the customer.
Delivery Issues
- If your package is delayed or appears lost in transit, please contact us for assistance.
- Dirty Laundry is not responsible for delivery failures or delays caused by incorrect or incomplete address details provided at checkout.
For further questions or assistance with shipping, please contact us at dirtylaundry2002@gmail.com.
Thank you for shopping with Dirty Laundry!